Contest 2011.05.20-2011.05.27

Contest Title:

American Airlines Telephony- Domestic Customer Service Line Greeting

Director's Notes:

Casting call: We are in the process of updating our telephony systems to better serve our customers within the United States. Our menu structure for customer service has been simplified dramatically, but this means we need new recordings for the customer service line. We want an audition that is friendly and easy to listen to. Because we want our customers to feel comfortable enough to use the system rather than immediately dialing 0, we would like this to sound as a natural as possible, as if it is someone you are actually speaking with on the phone.

Script:

Thank you for calling American Airlines, a proud member of the One-World Alliance. Your call may be monitored or recorded to insure quality service.

Remember to check Archived Contests the first Monday of each month to learn who won, with explanations of why they won and why others didn’t, and hear some examples of each.

This Month's Entries

The following entries are RANDOMLY sequenced. TO FIND A SPECIFIC ENTRY:

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  • On a MAC, click "command" and "f" to search for a username

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Click to hear MDNY's recording
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/sites/default/files/script-recordings/user-3226/script-recording-18629.mp3

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/sites/default/files/script-recordings/user-4883/script-recording-18514.mp3

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/sites/default/files/script-recordings/user-333/script-recording-18536.mp3

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/sites/default/files/script-recordings/user-715/script-recording-18682.mp3

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/sites/default/files/script-recordings/user-957/script-recording-18678.mp3

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/sites/default/files/script-recordings/user-1705/script-recording-18610.mp3

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/sites/default/files/script-recordings/user-4154/script-recording-18675.mp3

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/sites/default/files/script-recordings/user-4967/script-recording-18685.mp3

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/sites/default/files/script-recordings/user-2359/script-recording-18500.mp3

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/sites/default/files/script-recordings/user-4921/script-recording-18524.mp3

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/sites/default/files/script-recordings/user-405/script-recording-18661.mp3

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/sites/default/files/script-recordings/user-4416/script-recording-18683.mp3

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/sites/default/files/script-recordings/user-547/script-recording-18674.mp3

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/sites/default/files/script-recordings/user-2584/script-recording-18555.mp3

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/sites/default/files/script-recordings/user-351/script-recording-18694.mp3

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/sites/default/files/script-recordings/user-4472/script-recording-18616.mp3

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/sites/default/files/script-recordings/user-4022/script-recording-18650.mp3

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/sites/default/files/script-recordings/user-846/script-recording-18606.mp3

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/sites/default/files/script-recordings/user-3452/script-recording-18572.mp3

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/sites/default/files/script-recordings/user-1157/script-recording-18680.mp3

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/sites/default/files/script-recordings/user-2836/script-recording-18708.mp3

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