Voice Over Telephony Training

Your call is important to us, please hold..." While other people may find these annoying, voice over artists LOVE them, because Telephony voice over narration is a huge source of work! From voice mail recordings, to menu-prompt systems, to interactive voice response systems, to "While you're on-hold, we'd like to tell you about..." recorded messages, learn essential techniques and skills from some of the most recognized telephony voice over artists in the business. Click here to learn the 7 types of telephony.

Meet our telephony specialists!

Danielle Quisenberry

Commercial, Corporate Industrial, Documentary, eLearning, Narration, Telephony

Award winning voice actor Danielle Quisenberry has contributed her talents to radio and television commericals, web and software narrations, corporate campaigns, industrial and documentary films, English as a second language tutorials, and telephone systems. She is an experienced live industrial narrator and works each season at The Brooklyn Academy of Music' Kids Film Festival in live interactive animation. Her client list includes, Aetna Insurance, America Online, Fiat, McAfee, McDonalds, People PC, Timex, Tyco Toys, Mrs. Meyers Clean Day, Oldsmobile, Panasonic and Verizon. Here at Edge Studio, she is a private instructor, as well as the instructor for Technique 101 workshops, How To Supplement Your Income With VO workshops, and our popular Acting of Voice Acting class. She really enjoys introducing cross over acting techinques to new voice performers and working with trained actors to help them transfer their existing skills to the microphone. Her academic interests include acting methodologies, movement and the physical process of vocal production. She is personally interested in how advances in neuroscience affect teaching and adult learning in the arts. In addition to being an awesome voice talent and coach Danielle Quisenberry has worked on more than 100 model art projects in cooperation with the New York City Department of Education. She contributed to the core methodology of the renowned Literature to Life Program at the renowned American Place Theatre, where she taught young people, trained public school teachers and teaching artists as well as presented workshops in interdisciplinary arts methodologies nationwide. Currently, on the faculty of Edge Studio, The Actors Studio Drama School and The School at Alvin Ailey, her previous arts in education collaborations include, The American Place Theater , The American Ballroom Theatre, The TADA! Youth Theatre, The Public Theatre, Classic Stage Company and Steps on Broadway. In addition, she has been a regular guest artist at LaGuardia High School for Music, Arts and the Performing Arts, often known as the Fame school. She holds a degree in acting performance from The University of Michigan and a certificate in Radio and Television Production and Performance from Specs Howard School of Broadcast Arts. Her faculty positions now include, The Actors Studio MFA program at Pace University, The School at Alvin Ailey and The New York Film Academy. When out of the booth, she is still in the studio ... the dance studio that is -- teaching and performing as an International Standard Ballroom Dancer. This year, she will combine her favorite art forms by joining the team which does the live announcing for The Manhattan Amateur Classic, a top NYC DanceSport Competition....

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Danielle Quisenberry

Voice Coach

Location: NY - New York City

Coaching Formats: In Studio, Online Checkups, Skype, Telephone

Specialties: Commercial, Corporate Industrial, Documentary, eLearning, Narration, Telephony

To schedule with Danielle call 888-321-3343
or email training@edgestudio.com

Award winning voice actor Danielle Quisenberry has contributed her talents to radio and television commericals, web and software narrations, corporate campaigns, industrial and documentary films, English as a second language tutorials, and telephone systems. She is an experienced live industrial narrator and works each season at The Brooklyn Academy of Music' Kids Film Festival in live interactive animation. Her client list includes, Aetna Insurance, America Online, Fiat, McAfee, McDonalds, People PC, Timex, Tyco Toys, Mrs. Meyers Clean Day, Oldsmobile, Panasonic and Verizon.

Here at Edge Studio, she is a private instructor, as well as the instructor for Technique 101 workshops, How To Supplement Your Income With VO workshops, and our popular Acting of Voice Acting class. She really enjoys introducing cross over acting techinques to new voice performers and working with trained actors to help them transfer their existing skills to the microphone. Her academic interests include acting methodologies, movement and the physical process of vocal production. She is personally interested in how advances in neuroscience affect teaching and adult learning in the arts.

In addition to being an awesome voice talent and coach Danielle Quisenberry has worked on more than 100 model art projects in cooperation with the New York City Department of Education. She contributed to the core methodology of the renowned Literature to Life Program at the renowned American Place Theatre, where she taught young people, trained public school teachers and teaching artists as well as presented workshops in interdisciplinary arts methodologies nationwide. Currently, on the faculty of Edge Studio, The Actors Studio Drama School and The School at Alvin Ailey, her previous arts in education collaborations include, The American Place Theater , The American Ballroom Theatre, The TADA! Youth Theatre, The Public Theatre, Classic Stage Company and Steps on Broadway. In addition, she has been a regular guest artist at LaGuardia High School for Music, Arts and the Performing Arts, often known as the Fame school.

She holds a degree in acting performance from The University of Michigan and a certificate in Radio and Television Production and Performance from Specs Howard School of Broadcast Arts. Her faculty positions now include, The Actors Studio MFA program at Pace University, The School at Alvin Ailey and The New York Film Academy.

When out of the booth, she is still in the studio ... the dance studio that is -- teaching and performing as an International Standard Ballroom Dancer. This year, she will combine her favorite art forms by joining the team which does the live announcing for The Manhattan Amateur Classic, a top NYC DanceSport Competition.

Click to hear Danielle's Commercial Demo
/sites/default/files/demos/Danielle_Quisenberry_Commercial.mp3

Noelle Romano

Commercial, eLearning, Kids, Narration, Telephony

As a voice coach, you will never hear me say the words “you’re not getting it”. I consider it my mission to try different approaches, techniques, and exercises until something clicks. My coaching style involves a lot of dialogue between teacher and student, and I like to use my sense of humor to keep things light and fun, even as I challenge you to go further than you thought possible. When it comes to animation, cartoons, children's e-learning, and video games, I am very grateful to have had experience on both sides of the window. On the production side, I served as voice director and talent supervisor for the Emmy Award-winning PBS cartoon, "WordWorld". I’ve also voice directed various games and toys for The Backyardigans, Go, Diego, Go!, Dora the Explorer, as well as numerous children’s audio books for Scholastic. As Head of the VO Department at Animation Collective, I oversaw the records and casting of nine shows produced for Nickelodeon, Nicktoons, Cartoon Network, and AOL kids. My TV production career started on the show "Blue's Clues", where I won my very first VO role—that of a talking mailbox! As talent, I have narrated projects for Blackberry, Cincinnati Bell, Harrah’s, Hilton, Taximagic, Petflow, WatchDox, Twilio, Green Nissan, Slendertone and Howcast.com among others. For more than three years, I have been the main voice of the award-winning Kognito Interactive, which creates web-based e-learning simulations for various clients including Starwood Hotels, Rutgers, CUNY, Baruch, Fuji Film and the Veteran’s Association of NY/NJ. I graduated from NYU's Tisch School of the Arts with a BFA in Drama, and also trained in improv through Second City. As a live performer, I have four years of stand-up, and eight years of sketch comedy under my belt. I moved to the City of Angels in 2010, and have had a great time heading up Edge Studio’s LA studio! ...

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Noelle Romano

Voice Coach, Director, Producer

Location: CA - Los Angeles

Coaching Formats: In Studio, Online Checkups, Skype, Telephone

Specialties: Commercial, eLearning, Kids, Narration, Telephony

Working Knowledge: eLearning

To schedule with Noelle call 888-321-3343
or email training@edgestudio.com

As a voice coach, you will never hear me say the words “you’re not getting it”. I consider it my mission to try different approaches, techniques, and exercises until something clicks. My coaching style involves a lot of dialogue between teacher and student, and I like to use my sense of humor to keep things light and fun, even as I challenge you to go further than you thought possible.

When it comes to animation, cartoons, children's e-learning, and video games, I am very grateful to have had experience on both sides of the window. On the production side, I served as voice director and talent supervisor for the Emmy Award-winning PBS cartoon, "WordWorld". I’ve also voice directed various games and toys for The Backyardigans, Go, Diego, Go!, Dora the Explorer, as well as numerous children’s audio books for Scholastic. As Head of the VO Department at Animation Collective, I oversaw the records and casting of nine shows produced for Nickelodeon, Nicktoons, Cartoon Network, and AOL kids. My TV production career started on the show "Blue's Clues", where I won my very first VO role—that of a talking mailbox!

As talent, I have narrated projects for Blackberry, Cincinnati Bell, Harrah’s, Hilton, Taximagic, Petflow, WatchDox, Twilio, Green Nissan, Slendertone and Howcast.com among others. For more than three years, I have been the main voice of the award-winning Kognito Interactive, which creates web-based e-learning simulations for various clients including Starwood Hotels, Rutgers, CUNY, Baruch, Fuji Film and the Veteran’s Association of NY/NJ.

I graduated from NYU's Tisch School of the Arts with a BFA in Drama, and also trained in improv through Second City. As a live performer, I have four years of stand-up, and eight years of sketch comedy under my belt. I moved to the City of Angels in 2010, and have had a great time heading up Edge Studio’s LA studio!

Click to hear Noelle's Commercial Demo
/sites/default/files/NOELLE ROMANO MASTER 2011.mp3

Randye Kaye

Commercial, Corporate Industrial, eLearning, Medical, Narration, Telephony

Randye Kaye began her voice-over career as a way to keep acting while pregnant with her first child - and has been working behind the microphone ever since. Her credits include commercials - Kyocera printers, Betteridge Jewelers, Big Lots, Dove - Narrations - Continental Airlines, Medicare, Burger King, MISTO, Verizon - audiobooks, phone systems - Priceline.com, Executone, Elizabeth Arden - websites, video games, medical narrations - CVS, , Medicare, fibromyalgia management - and live announce events - Effie Awards, Echo Awards. Randye has also voiced many medical scripts, websites and telephony for major clients including hospitals (St, Raphael's in New Haven, Tanner Health systems in Atlanta), pharmaceuticals (Seroquel, Savella), patient care (The Newborn Channel, CVS, caremark.com, Medicare, fibromyalgia management) and e-learning sites (migraine prophylaxis, NAMI). She has also worked as a radio morning personality, and has acted on stage, in improv groups, and in TV/film. And – oh, yeah – she also writes. Her book and audiobook (guess who narrated?), Ben Behind His Voices, were published this fall. She lives with her husband in Trumbull, CT where her son, daughter and son-in-law visit often to raid the fridge and use the washer and dryer. ...

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Randye Kaye

Voice Coach, Medical Narration, Corporate Narration and eLearning Expert

Location: CT - Fairfield

Coaching Formats: In Studio, Online Checkups, Skype, Telephone

Specialties: Commercial, Corporate Industrial, eLearning, Medical, Narration, Telephony

To schedule with Randye call 888-321-3343
or email training@edgestudio.com

Randye Kaye began her voice-over career as a way to keep acting while pregnant with her first child - and has been working behind the microphone ever since. Her credits include commercials - Kyocera printers, Betteridge Jewelers, Big Lots, Dove - Narrations - Continental Airlines, Medicare, Burger King, MISTO, Verizon - audiobooks, phone systems - Priceline.com, Executone, Elizabeth Arden - websites, video games, medical narrations - CVS, , Medicare, fibromyalgia management - and live announce events - Effie Awards, Echo Awards.

Randye has also voiced many medical scripts, websites and telephony for major clients including hospitals (St, Raphael's in New Haven, Tanner Health systems in Atlanta), pharmaceuticals (Seroquel, Savella), patient care (The Newborn Channel, CVS, caremark.com, Medicare, fibromyalgia management) and e-learning sites (migraine prophylaxis, NAMI).

She has also worked as a radio morning personality, and has acted on stage, in improv groups, and in TV/film. And – oh, yeah – she also writes. Her book and audiobook (guess who narrated?), Ben Behind His Voices, were published this fall.
She lives with her husband in Trumbull, CT where her son, daughter and son-in-law visit often to raid the fridge and use the washer and dryer.

Click to hear Randye's Narration Demo
/sites/default/files/randye_kaye-narration.mp3
Click to hear Randye's Medical Demo
/sites/default/files/randye_kaye-medical.mp3

Marjorie Kouns

Acting, Audition technique, Commercial, Corporate Industrial, eLearning, Narration, Telephony

Marjorie Kouns is a Voice, Film, and Television Actor and Public Artist who is known for her character voices on Dora the Explorer as well as sound-alike voices of political pundit Ann Coulter, and Sarah Palin. For over ten years she’s voiced numerous radio and television commercials, telephony (on-hold messaging) and her recent clients include: Forbes, TIME Magazine, Cooper Hewitt Smithsonian Design Museum's Object of the Day, OZY.com, and 'TIME for Kids in Spanish' through Spokenlayer.com She’s the signature voice for MiamiBeach411.com, Children’s Hospital Boston, as well as the voices of both Olive Oyl (Popeye) and Lois Lane (Superman) in the Fleischer Cartoon digital remix series. Lately, she’s been the ‘Voice of God’ (live announcer) for the MarketAmerica /Shop.com International conferences, and as Pratt Institute’s commencement announcer at Madison Square Garden Theatre, and Radio City Music Hall. Marjorie specializes in eLearning and Web Narration, Characters, English with Spanish accents, Telephony (on-hold messaging), and her renowned Copy Analysis Technique. Marjorie came to the Voiceover field after establishing her reputation as an international artist; best known for imaginative and whimsical public space creations and bodypainting. In television, she has co-starred in ‘Salem’ with WGN America. On a personal note, she practices Qi Gong, T'ai Chi Chuan, Silent Meditation, Argentine Tango, and loves to photograph the sunrise at Coney Island on a regular basis. ...

show full bio »

Marjorie Kouns

Voice Coach

Location: NY - New York City

Coaching Formats: In Studio, Online Checkups, Skype, Telephone

Specialties: Acting, Audition technique, Commercial, Corporate Industrial, eLearning, Narration, Telephony

Working Knowledge: Commercial, Narration

To schedule with Marjorie call 888-321-3343
or email training@edgestudio.com

Marjorie Kouns is a Voice, Film, and Television Actor and Public Artist who is known for her character voices on Dora the Explorer as well as sound-alike voices of political pundit Ann Coulter, and Sarah Palin.

For over ten years she’s voiced numerous radio and television commercials, telephony (on-hold messaging) and her recent clients include: Forbes, TIME Magazine, Cooper Hewitt Smithsonian Design Museum's Object of the Day, OZY.com, and 'TIME for Kids in Spanish' through Spokenlayer.com

She’s the signature voice for MiamiBeach411.com, Children’s Hospital Boston, as well as the voices of both Olive Oyl (Popeye) and Lois Lane (Superman) in the Fleischer Cartoon digital remix series. Lately, she’s been the ‘Voice of God’ (live announcer) for the MarketAmerica /Shop.com International conferences, and as Pratt Institute’s commencement announcer at Madison Square Garden Theatre, and Radio City Music Hall.

Marjorie specializes in eLearning and Web Narration, Characters, English with Spanish accents, Telephony (on-hold messaging), and her renowned Copy Analysis Technique.

Marjorie came to the Voiceover field after establishing her reputation as an international artist; best known for imaginative and whimsical public space creations and bodypainting. In television, she has co-starred in ‘Salem’ with WGN America.

On a personal note, she practices Qi Gong, T'ai Chi Chuan, Silent Meditation, Argentine Tango, and loves to photograph the sunrise at Coney Island on a regular basis.

Click to hear Marjorie's English Commercial Reel
/sites/default/files/Marjorie Ocho Kouns English Commercial Reel.mp3
Click to hear Marjorie's Spanish Commercial Reel
/sites/default/files/Marjorie Ocho Kouns Spanish Commercial Reel.mp3

Christian Taylor

Commercial, eLearning, Kids, Narration, Telephony

Christian's 30-year entertainment career spans stage, screen, and sound booth, as she has been talent, producer, director, casting director, and coach. She loves people and takes great joy in helping them stretch and reach their goals. In fact, she taught acting and PE to grades K-12 for 10 years. Christian came to Chicago's performance scene from Mississippi by a circuitous route. After cutting her acting teeth in the Theatrical Arts Society of Stony Brook, NY, and further honing her skills in the Drama program at The Catholic University in Washington, D.C., she worked in radio and TV on Capitol Hill, and toured with The National Players in Much Ado About Nothing and Animal Farm. Her recent activity also ranges widely. She’s the signature voice of Kaleida Health, and has also voiced commercials, corporate narration, e-learning, apps, video games, explainer videos, audiobooks, children’s games, and documentaries, for clients such as Johnson & Johnson, Automatch USA, Whirlpool, Proctor & Gamble, Clorox, Service Master, L’Oreal, Hoover, Bank of America, McDonald’s, Daedalic Entertainment, Creative Baby, Publix, General Motors, Harley Davidson and Cigna. In addition, Christian is a live emcee announcer and seen on-camera for Khol’s, Contrave, Nabisco and Walgreens. Ever the teacher, Christian has been a talent coach for more than a decade, also teaching many improv workshops over the years. In all this, she enjoys the support of her husband, four fantastic (and, she says, sometimes slightly insane) kids, and her adorable doggie, Brooke. She’s also a Cubs fan, and when not cheering them on (See? It works!) she keeps busy with improv, horses, and her own sports and Chicagoland activities....

show full bio »

Christian Taylor

Voice Coach

Location: IL - Chicago

Coaching Formats: In Studio, Skype, Telephone

Specialties: Commercial, eLearning, Kids, Narration, Telephony

Working Knowledge: eLearning

To schedule with Christian call 888-321-3343
or email training@edgestudio.com

Christian's 30-year entertainment career spans stage, screen, and sound booth, as she has been talent, producer, director, casting director, and coach.

She loves people and takes great joy in helping them stretch and reach their goals. In fact, she taught acting and PE to grades K-12 for 10 years.

Christian came to Chicago's performance scene from Mississippi by a circuitous route. After cutting her acting teeth in the Theatrical Arts Society of Stony Brook, NY, and further honing her skills in the Drama program at The Catholic University in Washington, D.C., she worked in radio and TV on Capitol Hill, and toured with The National Players in Much Ado About Nothing and Animal Farm.

Her recent activity also ranges widely. She’s the signature voice of Kaleida Health, and has also voiced commercials, corporate narration, e-learning, apps, video games, explainer videos, audiobooks, children’s games, and documentaries, for clients such as Johnson & Johnson, Automatch USA, Whirlpool, Proctor & Gamble, Clorox, Service Master, L’Oreal, Hoover, Bank of America, McDonald’s, Daedalic Entertainment, Creative Baby, Publix, General Motors, Harley Davidson and Cigna. In addition, Christian is a live emcee announcer and seen on-camera for Khol’s, Contrave, Nabisco and Walgreens.

Ever the teacher, Christian has been a talent coach for more than a decade, also teaching many improv workshops over the years. In all this, she enjoys the support of her husband, four fantastic (and, she says, sometimes slightly insane) kids, and her adorable doggie, Brooke. She’s also a Cubs fan, and when not cheering them on (See? It works!) she keeps busy with improv, horses, and her own sports and Chicagoland activities.

Telephony Evaluation

Private voice over evaluations are designed to candidly assess your ability to either supplement your income or work full-time as a voice over actor. Terrific for anyone with a unique voice, previous training, or specific goals. Also consider the Investigate Voice Over Class.

Private Telephony Evaluation

Telephony Consultation

When you have questions or want guidance, it helps to speak to someone with experience in that topic. That's why we offer private consultations. You'll speak one-to-one with an industry expert and have a terrific opportunity to take advantage of their knowledge and expertise.

Telephony Training

While we offer a variety of important classes here at Edge Studio, we also provide private voice over training. Each approach has important benefits. One-to-one voice over coaching -- with an experienced professional coach -- is sometimes the best way to hone your delivery and fine tune your performance.

Telephony Demo Recording

Your voiceover demo is quite possibly the single most useful tool you have in getting your voice heard and allowing potential clients to have a full understanding of what you offer as a unique and professional voice talent. Because of this, it is crucial that your demo be of pristine quality and represent you in the best possible light.
Click here for more info.

$27 Performance Checkup

Get private professional feedback on a recording for $27! Upload a recording of one script up to 60-seconds long, and receive professional feedback in your inbox! Select from our industry experts, or let us match you with a coach who specializes in the genre of your recording.
Click here for more info.

7 general types of telephony exist, including:

  • Information On Hold

    • “While you’re on hold, we’d like to tell you about exciting offers. Did you know that we offer a…”
  • IVR (Interactive Voice Response)

    • “Please say 'Service,' 'Help,' or 'Sales,' or speak the last four digits of your social security number.”
    • “Hmmm, I’m sorry but I’m still not understanding you - please repeat the…”
  • Menu-Prompt

    • “Press one for sales, two for…”
  • Auto Attendant (Voice Mail)

    • “The person at extension 123 is not available. To leave a voice message…”
  • Informational Systems

    • “Your deposit of three-hundred seventy nine dollars cleared on…”
    • “Today’s menu is…”
    • “The weather in zip code 10023 will be…”

Two types of recordings sometimes fall under the telephony category, even though the recordings are not played back on telephones. They include:

  • Instructional Systems

    • “Pull flap B until it touches piece D. Then…”
  • GPS

    • “Go 200-feet, then turn left onto Maple Drive…”

These two types of recordings fall under “telephony” because (A) the scripts are formatted similarly to telephony scripts, with numerous individual words and phrases, (B) each of those words and phrases are edited into separate files, (C) each of those files will be sequenced together to form more complex statements, and (D) the voice actors who narrate these often become “the voice” of the recording and continually record future updates.

How to Reach Us

Call us 888-321-3343
Email us training@edgestudio.com

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