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Feedback Forum > English Adult > Corporate > The AT&T Expert System

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    The AT&T Expert System

    At AT&T’s Technical Service Center, advanced technology provides quality service. Our patented, highly sophisticated EXPERT System is an application of artificial intelligence that can diagnose troubles and recommend solutions, based on historical maintenance data. This set of software programs can identify a problem and, whenever possible, remotely clear the alarm. If dispatch of a technician is required, all the information from the EXPERT System is available, so that the right technician with the right training and the right parts is dispatched. The trouble can then be repaired on the first visit, minimizing any disruption to your system.


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