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Feedback Forum > English Adult > Telephony > Prudential Healthcare

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    Prudential Healthcare

    Thank you for calling Prudential HealthCare’s self-service system. Please have your plan member ID ready when prompted.

    To check the status of a claim, press 1.

    To verify eligibility and obtain benefit information, press 2.

    To obtain our mailing address for claims, press 3.

    To request a Primary Care Physician change, press 4.

    To make an address change, press 5.

    To request an ID card, press 6.

    To request a provider directory, press 7.

    To request a claim form, press 8.

    To speak to a customer service representative, press 0, or hold on the line.


    Hear and comment on 3 recordings of this script that your peers recorded.

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